What is the solution when the key in your customer’s vehicle turns way too easily? Either you gained super strength overnight or the ignition switch housing is damaged. The second option is probably your best bet. You don’t need super powers to solve this issue, just this Real Fix and a little time.
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Vehicle2003, Jeep Grand Cherokee Laredo, 4.0L
TitleEngine Does Not Crank, Replaced Ignition Switch Housing
ComplaintThe customer states the engine does not crank.
Cause Confirmed the customer’s complaint and found the engine did not crank. Noticed the ignition switch did not have resistance when turning the key nor did the switch have spring back when the key was turned to the start position. Used a multi-meter and verified voltage was not present at the starter solenoid when the ignition was switched to the start position. Disconnected the electrical portion of the ignition switch, manually turned the switch to the start position and found the engine started normally. Visually inspected the ignition key switch and the ignition switch housing and found the housing was cracked, which allowed the entire ignition key switch to rotate freely in the housing.
Correction Replaced the ignition switch housing and verified the vehicle operated properly. The customer’s concern did not return.